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Refund and Returns Policy

Returns Policy

If you wish to return or exchange a standard item, you must notify us within 7 days of receipt. Please put your notice of Return or Exchange in writing. You must include the order number and a detail description. Email enquiries@interiorsofchiswick.co.uk

Please note that we do not offer a free returns service, you are required to organise and pay for the transportation any unwanted return yourself. We do not refund the original delivery charge paid.

You have 14 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.

If you are shipping an item over £50, we advise using a shipping service that provides tracking, or purchasing shipping insurance to ensure we receive your returned item. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Due to the bespoke nature of some of our products, we are unable to issue refunds on items that have been cut for you and wallpapers that have been printed to order. We are unable to accept returns of part orders of wallpaper. We always recommend ordering samples of fabrics and wallpapers before placing an order. Please inspect your items when you receive them. If your order arrives damaged or faulty, please let us know within 48 hours of delivery. Via email quoting the order number.

Some of our pieces are ‘antique reproductions’ and have been deliberately and professionally distressed and aged for an authentic look. With this, comes imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@interiorsofchiswick.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@interiorsofchiswick.co.uk and send your item to: Interiors of Chiswick, Returns Department, 458 Chiswick High Road, London, 4 5TT

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: Interiors of Chiswick, Returns Department, 458 Chiswick High Road, London, 4 5TT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DAMAGES

Contact us at enquiries@interiorsofchiswick.co.uk for questions related to refunds and returns.

In the unfortunate experience of damage, please report within 24 hours of delivery – outside of this period damages will be deemed to have happened after the delivery event. We encourage our customers to check items in the presence of the delivery driver before you are signing for the delivery. Send items back with the driver if in the rare event you are unsatisfied due to damage.