When you have found the Goods that you wish to buy at our website, simply select an option/finish, if applicable, check the quantity is correct and click on the ‘Add to cart’ button to add the Goods to your cart. You won’t have to buy the Goods in your cart, and you can still amend your order at any point up until the “Confirm Payment” page. Should you wish to amend your selection, simply click on the ‘cart’ where you will have the opportunity to remove or amend the quantity of the Goods selected. This page will clearly show the total price of your Order including VAT and delivery. If you are satisfied that your Order is correct, please confirm that you have read and understood our Terms and click the “Proceed to Checkout” button.
By confirming acceptance of our Terms and proceeding to payment you are authorising us to take payment of the full amount shown including any additional charges and delivery charges as detailed.
Checkout and payment
You can log in if you are a returning customer, enter coupon code if you have one or enter your billing and shipping address if different to billing address. You will find a summary of your order and a payment selection and ‘Place Order’
Your Order constitutes a contractual offer by you to purchase the Goods from us in accordance with these Terms. You are responsible for ensuring that the contents of your Order are complete and accurate. Your Order shall only be deemed to be accepted by us when we have provided you with a written acceptance of your Order by email at which point the contract between us shall come into existence.
We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers and devices, we cannot guarantee exact colour description. Please be aware that the actual colour you see on the screen may differ to those of your ordered Goods. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur.
For all Goods made from natural materials, such as leather or wood, it is not possible to guarantee the Goods supplied will have the same colour, shade and pattern or finish as shown on the website, due to the inherent nature of such materials. Also, we cannot guarantee to match Goods exactly which have been ordered at different times.
For glass items, any imperfection is to be considered as a distinguishing feature of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections.
All prices are quoted in British pounds sterling and are inclusive of Value Added Tax (VAT) and may or may not include delivery charges.
Whilst we try to ensure that prices shown at the time you place your Order are accurate, we reserve the right to make price adjustments if it is discovered that the price is incorrect, or a particular item is no longer available at the price shown on your Order.
If the price for Goods you have placed an Order for is found to be incorrect, we will contact you to inform you of the error at which point you will be offered the option of reconfirming your Order at the correct price or cancelling your Order for any incorrectly priced Goods with a full refund for those Goods.
Security of shopping
Data protection and privacy.
The information we collect about you to process your Order will only be used lawfully in accordance with the Data Protection Act 1998. We will not wilfully disclose any confidential information without your prior permission and your details will not be passed onto a third party for their use in promotional purposes.
We will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority.
Your personal details may only be disclosed to other reputable third parties only for the purpose of processing your Order. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.
Payment Security Protection
In most cases the email confirming your Order will state your chosen method of delivery and the estimated production time for the Goods ordered. Please note that unless the Goods are in stock, the production time of Goods is in addition to delivery time.
Once your order has been placed with us, we will send you a confirmation email. If it is in stock an email containing the tracking number or courier details can be sent to you if requested as soon as the goods have been dispatched.
If the item is not in stock you will receive an email notification within 48 hours, along with the expected date of arrival. Closer to the time of arrival we will email you again with details of the expected delivery week at your address.
If you have any questions, please contact us on 020 8994 0073 or email us at firstname.lastname@example.org
Standard UK delivery
Standard delivery offers delivery of the Goods to the door of the delivery address you provide to us when you place your Order.
All Goods purchased that are in stock will typically be sent out to you within 1 to 2 working days of acceptance of your Order.